Frequently-Asked Questions - FAQ

So you have a question for us?

Well, if it's a Frequently-Asked Question then the answer just might be here! If it isn't then send us a message.

Q: Do you have a Returns Policy or any sort of guarantee?

A: Yes, we do. We are keen that our customers are completely satisfied with every purchase from us. If you are not happy with what you have bought, please contact us and we will do our best to make you happy, even if that means a complete refund of your payment.

Q: Do you combine postage/shipping?

A: Yes, we do — in fact postage/shipping is FREE for all items at WhizzDome!

Q: But I notice you are based in the UK; how much do you charge for shipping to places outside the UK?

A: It doesn't matter where you live — postage/shipping is free anywhere in the World!

Q: I don't have a PayPal account! Can I still buy from you?

A: Yes, of course. If you want to pay by credit card you can still pay via PayPal, and you don't need a PayPal account. Just follow the instructions as you go through checkout to pay by credit card; at the end you will be invited to register with PayPal, but you just say No.

Q: But I am wary of using my credit card over the internet, especially with a site like yours that I have not used before; what guarantees are there?

A: We at WhizzDome.com will not have any sight of your personal information, including credit card details. You pay with credit card using PayPal, and PayPal is a reputable company with many years of experience of commerce on the internet and a very high level of security. Check out PayPal's own site for more information.

Q: But I don't have a credit card either! Can I still buy from you?

A: Yes, you can. Simply send us an e-mail and let us know precisely what you want. We will send you an invoice by return e-mail and you can send us a cheque, money order, or postal order through the post. When we receive your payment we will let you know and we will dispatch your items the next working day. Please remember that if you pay this way the only currency we can accept is Pounds Sterling (GBP).

Q: Do you accept any other forms of payment?

A: Not at the moment, I'm afraid; the only forms of payment we accept currently are PayPal (free for buyers!), Credit Card (through PayPal (free for buyers!)), Personal Cheque, Postal Order, and Money Order (the last three only in Pounds Sterling (GBP)).

Q: I notice you are based in the UK; can I pay in Dollars or some other form of currency other than Pounds Sterling (GBP)?

A: Yes, provided you pay via PayPal, as PayPal will do the currency conversion for you and make it all very seamless and easy. If you want to pay by Personal Cheque or Postal Order (or Money Order, or whatever) then your payment must be in Pounds Sterling (GBP) —I'm afraid it usually costs me more than the cheque/postal order is worth to convert it to GBP, and so I cannot accept payment in any other currency.

Q: So you can accept payment from outside the UK, but do you ship outside the UK?

A: Yes, we do. Remember that shipping to anywhere in the world is free!

Q: Do you offer an express service?

A: Well, I usually post your items on the next working day after I receive your payment. So for example if your payment reaches me on a Thursday your parcel will be in the post on Friday; if your payment reaches me on Friday, Saturday, or Sunday then it will be in the post on Monday. If your item is likely to be delayed (for example because I am away on holiday) then this will be made clear to you during checkout so that you can change your mind if you want. If your item is downloadable then we aim to get the download instructions to you the same day.

Q: Are you the same WhizzDome I have seen on eBay?

A: Yes; our items for sale on eBay are pretty much the same as what is on sale here; the main difference is that if you buy the items from the WhizzDome web site (here!) then postage/shipping is FREE!